Returns & Exchanges

Last updated: [10  sep  2026]

We want you to love your MN Clothings pieces. If something isn’t right, here’s how our returns and exchanges work.

1. Return/Exchange Window

You can request a return or exchange within 7 days of delivery of your order. Requests made after 7 days from the delivery date will not be accepted.

2. Eligibility Conditions

To be eligible for a return or exchange, the item must be:

  • Unused, unwashed, and unworn
  • In its original condition, with all tags, labels, and packaging intact
  • Free from stains, odours, alterations, or damage caused after delivery
  • Accompanied by the original invoice/order confirmation

We reserve the right to refuse a return or exchange if the item does not meet these conditions upon inspection.

Non-returnable items: Items marked as “Final Sale,” innerwear, and any items purchased using an all-sale discount (if applicable) are not eligible for return or exchange, unless defective.

3. How to Request a Return or Exchange

  1. Contact us via our Contact Us page within 7 days of delivery, with your order number and reason for return/exchange.
  2. Our team will confirm eligibility and share the return process/address with you.
  3. Pack the item securely in its original packaging and ship it back to us.
  4. Once we receive and inspect the item, we’ll process your refund or exchange.

4. Return Shipping Costs

Return shipping is at the customer’s expense, except in cases where the item received was defective, damaged, or incorrect (wrong product/size shipped by us) — in such cases, we will cover the return shipping cost or arrange a pickup.

5. Refunds

  • Once your returned item is received and passes inspection, we will process your refund to your original payment method (the same method used at checkout — Visa, PayPal, or UPI).
  • Refunds are typically processed within [X] business days of us receiving and approving the returned item; it may take a few additional days for the amount to reflect in your account, depending on your bank or payment provider.
  • Shipping charges paid at the time of the original order (if any) are non-refundable, except in cases of our error (defective/wrong item).

6. Exchanges

  • If you’d like a different size or colour instead of a refund, let us know when you raise your request.
  • Exchanges are subject to stock availability. If the requested item/size is out of stock, we’ll offer a refund instead.
  • The same 7-day window and eligibility conditions apply to exchanges.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free return pickup and provide a full refund or replacement at no extra cost to you.

8. Questions?

For any return or exchange queries, reach out via our Contact Us page with your order number, and our team will help you out.

Disclaimer: This policy template is a starting point based on the return rules you’ve set (7-day window, refund to original payment method, customer-paid return shipping except for defective/wrong items). Please review it — and fill in the bracketed placeholder (processing time in Section 5) — before publishing. A quick legal check is also recommended to ensure alignment with Indian consumer protection rules.